PRIVACY POLICY

---

Privacy Policy

Introduction  ANTIDOTE HOSPITALITY LTD ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, [insert website URL], and any associated services or products.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details when you make a purchase or reservation.
• Technical Information:  IP address, browser type, operating system, and other technical details collected via cookies or similar technologies.
• Usage Data: Information about how you interact with our website or services, including pages viewed, links clicked, and time spent on our site.
• Communications: Records of communications with us, including customer support inquiries and feedback.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our services.
• To process transactions and deliver products or services.
• To communicate with you regarding your reservations, purchases, or inquiries.
• To send promotional materials, special offers, and updates (you can opt-out of marketing communications at any time).
• To personalise your experience and provide relevant content.
• To comply with legal obligations and enforce our terms of service.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following situations:

• With Service Providers: Trusted third-party companies that assist us in providing our services, such as payment processors, delivery partners, and IT support.
• For Legal Reasons: If required by law, court order, or to protect our legal rights and the safety of our users.
• In Business Transfers: In connection with a merger, sale, or transfer of all or part of our business assets.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyse site performance, and deliver tailored advertising. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Restriction: Restrict the processing of your personal information.
• Objection: Object to the processing of your data for direct marketing purposes.
• Data Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at info@antidotehospitality.co.uk. We may require proof of identity to fulfil your request.

7. Data Security

We implement industry-standard measures to protect your personal information. However, no online platform is entirely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date. Your continued use of our services after changes constitute acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: info@antidotehospitality.co.uk